Privacy policy

Last updated: 04.05.2026

Kooshl Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit kooshl.com.au, purchase our products, or interact with us.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

WHO WE ARE

Kooshl is operated by Kooshl Pty Ltd, ABN 53 697 215 642, with a registered address at 65 Esplanade East, 3207 Port Melbourne, Victoria.

For all privacy-related inquiries, you can contact us at [hello@kooshl.com.au].

WHAT INFORMATION WE COLLECT

We collect personal information that you provide to us directly, as well as information collected automatically when you use our website.

Information you provide directly:
- Name, email address, postal address, phone number
- Payment information (processed securely through our payment providers — we do not store full card details)
- Order history and preferences
- Communications you send us (emails, customer service inquiries, reviews)
- Marketing preferences and consents

Information collected automatically:
- IP address and approximate location
- Device information (browser type, operating system, screen size)
- Usage information (pages visited, time on site, referral source)
- Cookies and similar tracking technologies (see Cookies section below)

Information from third parties:
- We may receive information about you from social media platforms (if you interact with our content), advertising platforms (such as Meta and Google), and analytics providers

We do not knowingly collect personal information from individuals under the age of 16.

HOW WE USE YOUR INFORMATION

We use your personal information to:
- Process and deliver your orders
- Communicate with you about your orders, including shipping updates
- Provide customer service and respond to inquiries
- Send marketing communications (only with your consent, in compliance with the Spam Act 2003)
- Personalize your experience on our website
- Improve our products, website, and services
- Detect and prevent fraud
- Comply with our legal obligations (including tax and consumer law)
- Manage our business operations

We rely on the following lawful bases under the Privacy Act for handling your information: your consent, the necessity of processing for our contract with you (your purchase), and our legitimate business interests.

WHO WE SHARE YOUR INFORMATION WITH

We share your information only with parties who help us operate our business, and only to the extent necessary. These include:

Service providers and partners:
- Shopify (our e-commerce platform)
- Payment processors (Shopify Payments, PayPal, Afterpay, Zip)
- Shipping carriers (Australia Post and our fulfillment partners)
- Email marketing providers (Omnisend)
- Analytics providers (Google Analytics, Microsoft Clarity)
- Advertising platforms (Meta, Google, TikTok, where applicable)
- Customer service tools
- Review platforms (Judge.me or similar)
- Our Australian fulfillment warehouse

Legal and regulatory:
- Where required by law, court order, or government authority
- To protect our rights, property, or safety, or those of our customers

Business transactions:
- If we sell or transfer part of our business, your information may be transferred to the new owner. We will notify you if this affects how your information is handled.

We do not sell your personal information to third parties.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and stored in countries outside Australia, including:
- Germany, where Kooshl's parent operations are based
- The United States, where some of our service providers (Shopify, Klaviyo, Meta) operate servers
- Other countries where our service providers operate

When we transfer information overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles. These steps include using reputable service providers that maintain appropriate security and privacy standards.

HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Generally:
- Order and transaction records: 7 years (required for tax and accounting compliance)
- Marketing preferences: until you unsubscribe or request deletion
- Customer service communications: up to 3 years
- Website usage data: up to 2 years

When we no longer need your information, we securely delete or de-identify it.

YOUR RIGHTS UNDER THE AUSTRALIAN PRIVACY PRINCIPLES

Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to our legal obligations to retain certain records)
- Withdraw consent for marketing communications at any time
- Make a complaint about how we have handled your personal information

To exercise any of these rights, email us at [hello@kooshl.com.au]. We will respond to your request within 30 days, in accordance with our obligations under the Privacy Act.

We may need to verify your identity before processing certain requests. If we cannot fulfill a request (for example, due to a legal retention obligation), we will explain why.

MARKETING COMMUNICATIONS

We will only send you marketing emails if you have opted in. You can unsubscribe at any time using the link in any marketing email, or by emailing [hello@kooshl.com.au]. We process unsubscribes within 5 business days, in compliance with the Spam Act 2003.

Even if you unsubscribe from marketing, we will still send you transactional emails relating to your orders.

COOKIES AND TRACKING

Our website uses cookies and similar technologies to:
- Keep you logged in and remember your cart
- Analyze website traffic and performance
- Personalize content and advertising
- Measure the effectiveness of our marketing

You can manage cookies through your browser settings. Disabling cookies may affect some features of our website.

We use the following categories of cookies:
- Essential cookies (required for the website to function)
- Analytics cookies (Google Analytics, Microsoft Clarity)
- Marketing cookies (Meta Pixel, Google Ads, TikTok Pixel where applicable)

DATA SECURITY

We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
- Encrypted connections (SSL/TLS) for all data transmitted to and from our website
- Secure payment processing through PCI-DSS compliant providers
- Access controls and authentication for our internal systems
- Regular review of our security practices

While we take security seriously, no method of transmission or storage is completely secure. We cannot guarantee absolute security but commit to acting promptly if a data breach occurs and notifying affected individuals as required under the Notifiable Data Breaches scheme.

LINKS TO THIRD-PARTY WEBSITES

Our website may link to external websites operated by third parties. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Last updated" date at the top. Significant changes will be communicated via email or a prominent notice on our website.

COMPLAINTS

If you believe we have handled your personal information in a way that breaches the Privacy Act or this Privacy Policy, please contact us first at [hello@kooshl.com.au]. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5288, Sydney NSW 2001

For any questions about this Privacy Policy or how we handle your personal information:

Email: support@kooshl.com
ABN: 53 697 215 642